Chatbot
Chatbots or chatterbots, are automated customer service tools that are used in place of humans to provide information, respond to requests, and delegate tasks automatically.
Updated: November 4, 2023
Chatbots or chatterbots, are automated customer service tools that are used in place of humans to provide information, respond to requests, and delegate tasks automatically. Tasks can be automated and conversations can be mimic without human intervention. A written or spoken interaction between two human users can be stimulated.
Chatbot software is used for 24/7 online support, quick FAQ responses, customer feedback collection, and order assistance as it automates tasks and conversations that replace human intervention. Companies are also started to add recruitment chatbots to their hiring processes.
Chatbots are used by organizations worldwide to enhance the customer service experience. Menu-based (button) chatbots, Rule-based chatbots, Keyword recognition-based chatbots and Voice bots are some of the most common types of chatbots.
Improving lead generation, enhancing the customer service process, providing omnichannel support are some key advantages of using chatbots. Businesses should choose the right type of chatbot, don't skip the planning process, design a chatbot with personality and prioritize the navigation experience when implementing a chatbot for the first time. Chatbots can collect lead information for sales and marketing teams as well as ask users for more information before starting a session and inquire about their journey to understand where exactly they are in the sales process.
Chatbots and live chat are used by businesses to provide a high-quality customer experience and easy access to support.
Types of chatbots
- Rule-Based Chatbots
- AI-Powered Chatbots
- Virtual Assistants
- Customer Support Chatbots
- E-commerce Chatbots
- Social Media Chatbots
- Healthcare Chatbots
- Finance and Banking Chatbots
- Educational Chatbots
- HR and Recruitment Chatbots
- Entertainment Chatbots
