Cross-Functional Team

Cross-functional teams are groups of people with different skills, responsibilities, and areas of expertise that work together to boost collaboration, innovation, and alignment across departments.

Updated: November 27, 2023

Cross-functional teams are groups of people with different skills, responsibilities, and areas of expertise that work together to boost collaboration, innovation, and alignment across departments. Typically, employees from all organizational levels and departments are included in this team.

Project collaboration software is used by some team to help employees work together effectively as it help refine communications, enable users to collaborate and share tasks, and allow team members to share content.

Cross-functional teams can be structured in many ways based on their needs and team structure. Project teams, Scrum teams, and Task forces are some of the common types of cross-functional teams.

Improved collaboration, more innovation, clear roles and responsibilities and increased alignment across departments are some of the benefits of cross-functional teams. Opportunities for team members can be provided to collaborate with departments they may not have had the chance to work with otherwise. Each person can effectively focus on their role and responsibilities without a lack of clarity or too much overlap since team members have areas of specialization on cross-functional teams.

A lack of clear goals and purpose, competing interests and lack of trust are some of the common challenges cross-functional teams experience.

Companies should choose a diverse group, ensure expectations are clear and encourage collaboration with the right tools and technology to create the most effective cross-functional teams for the highest likelihood of success.

Types of cross-functional teams


  • Project Teams
  • Product Development Teams
  • Innovation Teams
  • Quality Improvement Teams
  • Process Improvement Teams
  • Customer Experience Teams
  • Strategic Planning Teams
  • Task Forces
  • Change Management Teams
  • Employee Engagement Teams