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ABOUT & FEATURES - GENESYS CLOUD CX

Genesys Cloud CX is an all in one cloud contact center solution that helps you manage and understand omnichannel interactions in a customer journey. Your employees will be able to handles all communications such as voice, chat, email, text message and more with a single tool. Supervisors and admins can be provided with a single, intuitive interface that makes it easier to serve customers. New channels can be added instantly, deploying in minutes and a product built can be innovated for change. Costly development, integration and ongoing support services can be avoided as everything is built in . Your employees can be empowered with multichannel recording, quality management, workforce management and more.

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https://apac.genesys.com

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