Nicereply
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ABOUT & FEATURES - NICEREPLY
Nicereply is a customer satisfaction survey tool built for support teams to measure CSAT, NPS and CES per agent, team or company. Post-resolution email surveys can be automatically send after resolving a ticket. Customer feedback can be asked at the bottom of every email and survey response rates can be increased. Data can be seen in helpdesk and triggers can be set based on it. Surveys can be customized in terms of branding, questions and scales. Your support agents are ranked in a leaderboard. Your customers' answers are recorded as soon as they click the survey and you will still know how they felt even if they don't finish it.
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