Freshservice
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ABOUT & FEATURES - FRESHSERVICE
Freshservice is a smart Incident Management Tool to increase agent productivity. You will be able to assign, prioritize and track tickets effortlessly with incident management capabilities for quick resolution. It can be integrated with other ITSM processes like problem, change, release, and asset management. All your tickets can be managed and tracked in a single view from anywhere. Real time changes in ticket status can be monitored with the Freshservice mobile app. Enterprise grade integrations can be enabled with a marketplace approach built on an open and secure platform. Users can raise tickets through various channels like email, support portal, chat etc. Trivial issues can be deflected by suggesting relevant knowledge base articles with its smart ticket form.
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If you are in search of alternatives to Freshservice, you will find numerous options in the market. To assist you in selecting the most suitable software, we have compiled a list of the top Freshservice alternatives.
