Gladly
ABOUT :
ABOUT & FEATURES - GLADLY
Gladly revolutionizes customer service software by prioritizing people over tickets. In an era where AI is transforming work and communication, consumer expectations for personalized interactions with brands are higher than ever. Yet, companies face the challenge of balancing cost savings through automation with the need to deliver exceptional customer experiences.
Traditional ticket-based customer service software falls short in this evolving landscape, resulting in bloated tech stacks, duplicate tickets, and frustrated customers. Gladly takes a different approach by leveraging AI to empower commerce brands to deliver personalized, concierge-level service at scale.
With Gladly, customer interactions are enriched by real-time insights, including customer preferences and past interactions, across all communication channels. By unifying voice, email, SMS, chat, social messaging, and self-service capabilities, Gladly enables brands to cultivate lifelong customer relationships.
Trusted by renowned brands like Allbirds, Nordstrom, and Warby Parker, Gladly facilitates deep connections that foster loyalty and drive customer lifetime value.
Number Of Employee
>100 Employees
Legal Status of Company
Privately Held
Year of Establishment
2014
Website
If you are in search of alternatives to Gladly, you will find numerous options in the market. To assist you in selecting the most suitable software, we have compiled a list of the top Gladly alternatives.
