Intalk.io

ABOUT :

ABOUT & FEATURES - INTALK.IO

intalk.io is an Omnichannel Customer Interaction Platform that unifies all business communication channels such as voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. You can run a contact center on-cloud with agents connected from home with its cloud contact center capabilities. Lead generation, service responses, etc can be automated with its in-built Chatbot platform. Routine account inquires can be automated and you can drive activation or Banking, Finance & Insurance. You can run multiple processes on single system and meet SLAs for BPOs. Your digital customer experience and ability to scale can be enhanced or ecommerce. Crisis, emergencies and citizen complaints can be managed seamlessly in government agencies. You can improve your patient experience integrated with healthcare system. You can also drive sales and deliver great customer service. Customize quality process & reporting can be provided. Issues can be tacked, prioritized & resolved faster.