NICE CXone

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ABOUT & FEATURES - NICE CXONE

NICE CXone is a cloud contact center software that can be used by contact centers in small, medium, enterprise and government organizations to deliver exceptional customer experiences across all channels digital and voice. More revenue can be generated and hang-ups can be reduced with this patented dialer. It initiates a large volume of outbound calls at one time, using an algorithm to predict outbound agent availability and transferring any connected contacts to live agents in n predictive dialing mode which maximizes efficiency of agents who would otherwise spend a large amount of time dialing a long list individual numbers that would not result in connections. You can seamlessly guide your customers through their personalized journey with AI powered experiences. You can drive success with real-time information and guidance for fast, personalized experiences. Service delivery can be simpliied for faster resolution of customer issues and reduced costs with NICE Robotic Process Automation and AI contact center solutions. Your full CX potential can be unlocked with full visibility across operations. The right journeys can be build across with a CX-focused, purpose built artificial intelligence engine.